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1. What file types does RedZone400.com accept?
PDF, EPS, JPG, TIF / PC or MAC
PDF is highly recommended, but EPS and TIF are accepted as well.
2. What resolution or size should I create my artwork to ensure the best output?
Your files should be minimum 100dpi to the original size file. For example if your final print is
going to be 24" x 36" your file should be 24" x 36" x 100dpi (dots per square inch). If you are
able to provide bigger file it is even better but not necessary.
3. What is the difference between raster and vector?
Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up
of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file
could have a low quality end result. Any raster elements you wish to use should have a high
enough resolution (DPI) before considering them for your large format product.
Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is
made with mathematical calculations, and can be scaled up to any size without losing quality.
Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency -
this greatly adds to file size and you must have correct settings in your "Document Raster Effects
Settings" to ensure best output for these effects. If you're doing a photo-quality print on a 36" x
48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in
your drop shadows, as opposed to a smooth shadow.
4. Which program do you recommend for best quality output of my order?
While it is not mandatory, we prefer Adobe formats (such as PDF) - if you're using a program
outside of Adobe, it will have to be exported from whichever program is being used as one of the
following file types - PDF, EPS, JPG, or TIF - prior to uploading.
5. Do you print using any Spot or Pantone colors at RedZone400.com?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them
converted to process colors prior to uploading your file.
6. Do you colormatch?
We do not colormatch.
7. Should I include any fonts with my files?
No, please ensure all fonts are outlined prior to file upload. If using Photoshop, please provide
the flattened file only.
8. Do I need bleed for my files?
Please provide 0.5" bleed for all products. All jobs will be printed to the edge of the requested
job dimensions.
9. How do I setup my file if I wish to add a 1" hem or pole pockets?
If I am ordering hems or pole pockets how do I set up my file. Hems are made by folding the job
by folding the in 1" on all sides. For example if a 6" x 2" banner is ordered with hems the final
size will be 5'10"x1'10".
This is also used for pole pockets if a banner is ordered with 2" pole pockets you will lose 3" total
of image area. For example for a 2'x6' banner you would end up with a banner with an image
area of 2'x5'6". This is also true for the 4" pole pocket, losing a total of 10" of image area. For
example for a 2'x6' banner you will have an image area of 2'x5'2".
10. What size are your Grommets? How far apart do you typically place them?
We use #2 grommets, they are 3/8" and brass in color. Grommets are placed in all 4 corners,
and from there they will be placed every 24" as necessary.
11. How do I store my banner for later use? Is there any maintenance or cleaning
required?
When you are done displaying your banner - in order to maximize your future usage, you must
keep it clean, dry, and in a dry cool place while it is not in use. Your outdoor vinyl banner will
probably get pretty dirty from all the elements during it's time being displayed. The best method
of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It
is recommended that you use a mild dishwashing liquid and luke warm water to rinse. Do not use
any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You
must ensure it is completely dry prior to roll up and storage. Any wetness left on the banner will
cause mildew and may ruin some of your banner over time.
Once your banner is completely dry - roll it up with the image outward - to avoid any cracking of
the printed side. Do not roll your banner super tight or super loose - this will allow for some
breathing room while it is stored. Place your banner back in box and store it flat, not vertical. If it
is standing up vertically, it may wilt and warp causing wrinkles over time.
12. All RedZone400 products will be shipped using UPS, and due to some restrictions
set forth by UPS we have had to take measures to ensure competitive shipping rates.
All banners eight feet and under on their shortest side will be rolled and shipped in mailing
tubes. This provides the best quality to RedZone400 customers. All banners ordered over eight
feet on their shortest side will be folded and shipped in a square box. If you are ordering a
banner over eight feet on the shortest side and would like to request that your banner not be
folded please contact our estimating department. We will need to setup special shipping
arrangements for you.
All rigid RedZone400 orders will be boxed and shipped according to their size.
PDF, EPS, JPG, TIF / PC or MAC
PDF is highly recommended, but EPS and TIF are accepted as well.
2. What resolution or size should I create my artwork to ensure the best output?
Your files should be minimum 100dpi to the original size file. For example if your final print is
going to be 24" x 36" your file should be 24" x 36" x 100dpi (dots per square inch). If you are
able to provide bigger file it is even better but not necessary.
3. What is the difference between raster and vector?
Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up
of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file
could have a low quality end result. Any raster elements you wish to use should have a high
enough resolution (DPI) before considering them for your large format product.
Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is
made with mathematical calculations, and can be scaled up to any size without losing quality.
Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency -
this greatly adds to file size and you must have correct settings in your "Document Raster Effects
Settings" to ensure best output for these effects. If you're doing a photo-quality print on a 36" x
48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in
your drop shadows, as opposed to a smooth shadow.
4. Which program do you recommend for best quality output of my order?
While it is not mandatory, we prefer Adobe formats (such as PDF) - if you're using a program
outside of Adobe, it will have to be exported from whichever program is being used as one of the
following file types - PDF, EPS, JPG, or TIF - prior to uploading.
5. Do you print using any Spot or Pantone colors at RedZone400.com?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them
converted to process colors prior to uploading your file.
6. Do you colormatch?
We do not colormatch.
7. Should I include any fonts with my files?
No, please ensure all fonts are outlined prior to file upload. If using Photoshop, please provide
the flattened file only.
8. Do I need bleed for my files?
Please provide 0.5" bleed for all products. All jobs will be printed to the edge of the requested
job dimensions.
9. How do I setup my file if I wish to add a 1" hem or pole pockets?
If I am ordering hems or pole pockets how do I set up my file. Hems are made by folding the job
by folding the in 1" on all sides. For example if a 6" x 2" banner is ordered with hems the final
size will be 5'10"x1'10".
This is also used for pole pockets if a banner is ordered with 2" pole pockets you will lose 3" total
of image area. For example for a 2'x6' banner you would end up with a banner with an image
area of 2'x5'6". This is also true for the 4" pole pocket, losing a total of 10" of image area. For
example for a 2'x6' banner you will have an image area of 2'x5'2".
10. What size are your Grommets? How far apart do you typically place them?
We use #2 grommets, they are 3/8" and brass in color. Grommets are placed in all 4 corners,
and from there they will be placed every 24" as necessary.
11. How do I store my banner for later use? Is there any maintenance or cleaning
required?
When you are done displaying your banner - in order to maximize your future usage, you must
keep it clean, dry, and in a dry cool place while it is not in use. Your outdoor vinyl banner will
probably get pretty dirty from all the elements during it's time being displayed. The best method
of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It
is recommended that you use a mild dishwashing liquid and luke warm water to rinse. Do not use
any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You
must ensure it is completely dry prior to roll up and storage. Any wetness left on the banner will
cause mildew and may ruin some of your banner over time.
Once your banner is completely dry - roll it up with the image outward - to avoid any cracking of
the printed side. Do not roll your banner super tight or super loose - this will allow for some
breathing room while it is stored. Place your banner back in box and store it flat, not vertical. If it
is standing up vertically, it may wilt and warp causing wrinkles over time.
12. All RedZone400 products will be shipped using UPS, and due to some restrictions
set forth by UPS we have had to take measures to ensure competitive shipping rates.
All banners eight feet and under on their shortest side will be rolled and shipped in mailing
tubes. This provides the best quality to RedZone400 customers. All banners ordered over eight
feet on their shortest side will be folded and shipped in a square box. If you are ordering a
banner over eight feet on the shortest side and would like to request that your banner not be
folded please contact our estimating department. We will need to setup special shipping
arrangements for you.
All rigid RedZone400 orders will be boxed and shipped according to their size.